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IDProjectCategoryView StatusLast Update
0004291Kali LinuxGeneral Bugpublic2017-10-07 06:51
Reportertocsi Assigned Tomuts  
PrioritynormalSeverityblockReproducibilityalways
Status closedResolutionno change required 
Product Version2017.2 
Summary0004291: Laptop turns off while installing.
Description

Hello!
The problem that I encountered with Kali Linux is a problem that I couldn't find much on the internet, especially no solutions for it.

So, yesterday we bought a new laptop, but I didn't want to throw the other away. I fixed the "no screen" problem that it had. I wanted to learn about linux before, but I never had the opportunity since I didn't have a "spare laptop".

It's an Acer Aspire 5542g. With Windows, or with Ubuntu it runs just fine. But when it comes to Kali Linux (any version), it just won't.
What it does, it simply turns off while trying to install it. Most of the times, it does this when it's copying files, however, sometimes the same problem happens in the really beginning of the installation.
Does the same thing with normal "Install" and "Graphical install".

(Linux live comes in, and it works!)

Sometimes it just switches off, sometimes before shutting down it says "Sent SIGTERM (this then changes to SIGKILL) to all processes.
Requesting system poweroff."

And baaaam, the laptop is off.
This is really frustrating, I tried a lots of different versions, it's at least the 150th time I'm re-trying it.

I would really like to use this OS on the laptop. But if the system doesn't tell me, what's up, I just really can't pass through this problem.
I'm trying to install it from a 32GB SONY USB stick.

Is it a software related bug? Then what to do?
Is it a hardware related bug? Then which alternative would you recommend for Kali Linux, and can you send me an actual working ISO?

Or is there any fix for this?
Again, it runs fine with Win7 or Ubuntu.

Thanks in advance,
Dominik.
(an experienced IT man, but a new linux user.)

Steps To Reproduce

Every installation so far.

Additional Information

I don't have a DVD at home right now. Should I get one to try installing from it?

Activities

tocsi

tocsi

2017-10-06 22:44

reporter   ~0007482

An update: I just came home from my friend. I tried to install it again, and this time it turned off at 73%. Usually it does this at around 10-20%.

Maybe it's an overheating problem (although it should turn off while installing other systems then, so I'm not sure), so I'm gonna try to install it outside.

Any other advices would be great.

muts

muts

2017-10-07 06:51

reporter   ~0007483

This is a bug tracker, not a support forum. Before posting here you should read https://kali.training/chapter-6/filing-a-good-bug-report/ and please provide more information. Otherwise, please try the Kali forums located at forums.kali.org

Issue History

Date Modified Username Field Change
2017-10-06 14:53 tocsi New Issue
2017-10-06 22:44 tocsi Note Added: 0007482
2017-10-07 06:51 muts Assigned To => muts
2017-10-07 06:51 muts Status new => closed
2017-10-07 06:51 muts Resolution open => no change required
2017-10-07 06:51 muts Note Added: 0007483