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IDProjectCategoryView StatusLast Update
0005049Kali LinuxKali Package Bugpublic2019-05-22 10:08
Reporterrkaster Assigned To 
PrioritynormalSeverityminorReproducibilityhave not tried
Status closedResolutionsuspended 
Product Version2018.3 
Summary0005049: Installation with HP Spectre 13t with 4k touchscreen - black box, no text, sound works
Description

Hello,
I just acquired an HP Spectre 13t with an I7, 16GB of RAM, 512GB of SSD, 4k video with touch screen. I can boot Kali Linux from a USB drive and it seems to work fine. When I try to install, it just shows a black box. It doesn't matter if it's in text or graphics mode, simple or advanced. When I turn the speech on, it sounds like it works fine - I made it up to partitioning the hard drive, but then I got scared to do it by sound, because I wanted to keep Windows and dual boot it. The black box comes in after I select whether to run or install Kali Linux.
Any suggestions?
Bob

Activities

steev

steev

2018-10-23 01:20

manager   ~0009826

Can you try editing the options for the installer's grub line and add "nomodeset" to it? Sounds like a driver issue if you're able to do things by sound.

g0tmi1k

g0tmi1k

2019-05-22 10:08

administrator   ~0010627

Due to the age of the OS (Kali Moto [v1], Kali Safi [v2], Kali Rolling <= 2018.3), these legacy versions are no longer supported.
We will be closing this ticket due to inactivity.

Please could you see if you are able to replicate this issue with the latest version of Kali Linux - https://www.kali.org/downloads/)?

If you are still facing the same problem, feel free to re-open the ticket. If you choose to do this, could you provide more information to the issue you are facing, and also give information about your setup?
For more information, please read: https://kali.training/topic/filing-a-good-bug-report/

Issue History

Date Modified Username Field Change
2018-10-23 00:40 rkaster New Issue
2018-10-23 01:20 steev Note Added: 0009826
2019-05-22 10:08 g0tmi1k Status new => closed
2019-05-22 10:08 g0tmi1k Resolution open => suspended
2019-05-22 10:08 g0tmi1k Note Added: 0010627