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IDProjectCategoryView StatusLast Update
0006920Kali LinuxGeneral Bugpublic2021-09-14 20:05
Reporterjw123 Assigned To 
PrioritynormalSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Product Version2020.4 
Summary0006920: Issues due to DRM failure
Description

After installing Kali 2020.4 on a Samsung T7 SSD for use on an early 2020 Razer Blade Stealth laptop with an Intel Core i7 with NVIDIA GTX 1650ti graphics card, on boot up I get a drm:drm_atomic_helper_wait_for_dependencies ... flip_done timed out error that seems to loop through several times, among others related to drm_atomic_helper. Then I will get a command line login on tty1, while the error continues to scroll through. I can execute commands from here and after another few minutes the graphical login for the GUI comes up and I can log in here open a terminal and execute commands as well but after some time I will come back to a black screen for tty1 and only have the command line. The total boot process just to get to the graphical log in is 10+ minutes. I have tried several solutions I have found from reading various forums but none of them seem to work and in fact seem to make it worse. I have tried updating the /etc/default/grub file to include GRUB_COMMAND_LINE="video=SVIDEO-1:d quiet splash" and variations of that line. I have also tried adding intel_iommu=off and intel_iommu=igfx_off to the /etc/default/grub file. I have downloaded the NVIDIA drivers, blacklisted NOUVEAU drivers, I also tried to remove the xserver-xorg-video-intel drivers but they were not install so I added them just to see what happend. I have also done an update and full-upgrade.

By making it worse, it seems that when I do any of these and reboot I get to the graphical login and when I login the actual desktop never loads.

Steps To Reproduce

Reboot, Power-on/off

Additional Information

I tried to install the latest LTS of Ubuntu and had the same issue. I have attached the output of dmesg from Kali but please let me know if there is anything else I need to provide.

Activities

jw123

jw123

2020-12-09 18:38

reporter   ~0013960

Added files

g0tmi1k

g0tmi1k

2021-09-14 20:05

administrator   ~0015116

This report has been filed against an old version of Kali. We will be closing this ticket due to inactivity.
Please could you see if you are able to replicate this issue with the latest version of Kali Linux (https://www.kali.org/get-kali/)?
If you are still facing the same problem, feel free to re-open the ticket. If you choose to do this, could you provide more information to the issue you are facing, and also give information about your setup?
For more information, please read: https://kali.training/topic/filing-a-good-bug-report/

Issue History

Date Modified Username Field Change
2020-12-09 18:34 jw123 New Issue
2020-12-09 18:38 jw123 Note Added: 0013960
2021-09-14 20:05 g0tmi1k Status new => closed
2021-09-14 20:05 g0tmi1k Resolution open => no change required
2021-09-14 20:05 g0tmi1k Note Added: 0015116