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IDProjectCategoryView StatusLast Update
0004817Kali LinuxGeneral Bugpublic2019-02-20 11:39
Reporterprivate Assigned Torhertzog  
PrioritynormalSeverityminorReproducibilityhave not tried
Status closedResolutionwon't fix 
Product Version2018.2 
Summary0004817: GDM issues on dual gpu with gtx960m and touchscreen
Description

Dear kali developers and greetings,

First let me say I appreciate your efforts in making Kali a more bug-free and pleasant to use environment. I believe
this costs to all of you very hard work and proper dedication, and I believe you rarely get much credit for it.

I'm writing regarding an issue that has always seemed to be a problem for Kali to handle - a notebook with an ultra hd
resolution support and a touch screen, running a geforce gtx960m card. As of the last updates even the live 2018.2 version
would not run, below I'll be describing as much details as I could. Please note that I have tried all possible variations, including
nouveau driver, nvidia drivers from the repistories, nvidia official drivers, disabling nouveau and counting on the integrated
graphics driver (i915) and vice-versa. The result is either a gdm loop or a kernel crash, somehow related to the nouveau driver. When
trying to boot from the live 2018.2 cd I get an error like this one:

nouveau 0000:02:00.0: refused to change power, currently in d3

The above message occurs when I try to use a regular Kali OS as well, even after rebooting the box using the "reboot" binary and
it's followed by an immediate kernel crash. I used to have a system with a working GPU configuration up to kernel 4.11 I believe,
and with kernel 4.9 along with some of the official nvidia drivers (not all of them worked).

The issues, by my personal opinion, based on comparsion factors and observations during gdm updates, are either related to:

  • kali's inability to handle ultra hd resolutions (3840 x 2160 pixels)
  • dual gpu configurations
  • combination of the above listed (both dual gpu and resolution issue)
  • it may be a touch screen related problem, similar to this one: https://bbs.archlinux.org/viewtopic.php?id=237288

What I'm trying to do is get back to a gdm environment with any driver, as gdm is not starting at all on my notebook with the 2018.2 version.
It's all happening as well with the last upgrades from the repistories (last tried yesterday), not just with the official 2018.2 image.

The kernel crash happens either upon boot/reboot, most likely when something related to the GPU state is triggered.

These are some of the errors I managed to write down:

(kernel 4.16, applies to 4.11 as well)

(nouveau crashes kernel on reboot although gdm is not even running)

Call Trace:
nv04_timer_read+0x2f/0x60 [ouveau]
nkvm_pmu_reset+0x62/0x160 [nouveau]
nkvm_udevice_init+0x41/0x60 [nouveau]
nkvm_object_init+0x3d/0x180 [nouveau]
nkvm_object_init+0xa0/0x180 [nouveau]
nkvm_object_init+0xa0/0x180 [nouveau]

Live 2018.2 version: [nouveau] refused to change power state, crashes kernel

error :
nouveau 0000:02:00.0: refused to change power, currently in d3

Similar issue to this:
https://forums.kali.org/showthread.php?38595-problem-with-running-kali-after-GRUB
(As I'm getting Pointer to TMDS table invalid on boot as well) - Solution about nomodeset didnt work.

I'm also attaching some of the logs from syslog, system messages and xorg, both using the official nvidia driver and what might be considered relevant.

I tried to follow your guidelines as much as I could, so if you need any additional information please let me know.

The notebook I'm using is Dell Inspiron 15 7559 with a dual GPU configuration (integrated intel graphics and nvidia geforce gtx960m) with touch features.
Once again, I believe the issues are related to the ultrahd resolution that it supports, but it will be up to you to decide whether I'm pointing you in the right direction.

I would be grateful if someone could be addressing the issue soon so Kali could become useful on my box again :) Thanks for reading all this!

Attached Files

Relationships

has duplicate 0004763 closed Login loop in GUI login when try to login as root 

Activities

private

private

2018-06-27 10:32

reporter   ~0009319

Could you confirm anyone's addressing the issue already? Thanks.

rhertzog

rhertzog

2018-06-28 08:33

administrator   ~0009324

Thank you for your interest in Kali, but we are not able to deal with such hardware support problems.

And consider that we are not kernel developers, if you know of a fix, we will gladly integrate it in our kernel build. Otherwise your best bet is to wait the next kernel update and keep around an old kernel that works for you (for example by installing an old known-working Kali image).

As recommended by https://kali.training/chapter-6/filing-a-good-bug-report/ you should really try to file your bug report against the upstream component that is failing. It's not clear whether it's the kernel or Xorg here. Possibly a bit of both.

Issue History

Date Modified Username Field Change
2018-06-23 08:23 private New Issue
2018-06-23 08:23 private File Added: GDM-issues-on-dual-gpu-configuration-with-touchscreen.zip
2018-06-25 00:57 elwood Status new => acknowledged
2018-06-27 10:32 private Note Added: 0009319
2018-06-28 08:33 rhertzog Assigned To => rhertzog
2018-06-28 08:33 rhertzog Status acknowledged => closed
2018-06-28 08:33 rhertzog Resolution open => won't fix
2018-06-28 08:33 rhertzog Note Added: 0009324
2019-02-20 11:39 g0tmi1k Relationship added has duplicate 0004763