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IDProjectCategoryView StatusLast Update
0003101Kali LinuxGeneral Bugpublic2025-07-14 09:36
Reporternecony286 Assigned Torhertzog  
PrioritynormalSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Product Version2016.1 
Summary0003101: unable to reboot or shutdown (black screen appears and freezes pc)
Description

i had kali 2.0 sana and it worked fine... (it could shutdown and reboot)
i have installed kali 2016.1 rolling and the issue came with it....
im running it on a laptop HP ProBook 4540s with dual booting windows 7 alongside

i installed kali 2016.1 after i made a bootable flash with it ofc.
log-in... run apt-get update && apt-get upgrade ... try to shutdown and it just brings me to black screen like it going to shutdown and freezes there.

Steps To Reproduce

download kali 2016.1. make a bootable flash with kali on it
run it in live and try to restart

Additional Information

i tried all the things on the forum i could find:
changing reboot kernel parameters (bios, pci, acpi)
editing /etc/default/grub and replacing "quiet" with "reboot=bios quiet".
and running afterward"
update-grub.
this did not help aswell

Attached Files

Activities

necony286

necony286

2016-02-28 10:14

reporter   ~0004781

when i open the gui menu to shutdown from the gui
i say's there are other users loged in.... (root console) 4x-5x
so i typed this in terminal
root@kali:~# groups
root
root@kali:~# users
root root root root root root root
root@kali:~#

steev

steev

2016-03-29 05:43

reporter   ~0005037

Do you have multiple terminals open when you are running shutdown, or jobs running in screen or tmux sessions?

necony286

necony286

2016-03-29 07:34

reporter   ~0005043

no i closed everything

necony286

necony286

2016-03-29 07:35

reporter   ~0005044

it got fixed in updates but i still happens one of 10 shutdowns

djarv

djarv

2016-03-29 21:48

reporter   ~0005049

Hi, I had the same problem with my HP Pavilion dm3-1155ea. No issues in Sana, but upgrading to Rolling it would not shutdown or reboot (just hangs unresponsive at desktop).

Suspicious of screen flicking to black for 1s or so after login screen appears so I checked out the display adapters - it has two Radeon devices, it appears they are conflicting somehow.

Devices:
lspci -nn | grep Radeon
01:05.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] RS780M [Mobility Radeon HD 3200] [1002:9612]
02:00.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] RV710/M92 [Mobility Radeon HD 4330/4350/4550] [1002:9552]
02:00.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] RV710/730 HDMI Audio [Radeon HD 4000 series] [1002:aa38]

Decided block the 4XXX series VGA controller and Audio.
Found guide to add pci stub, and I did as follows -
sudo vim /etc/initramfs-tools/modules

Added line (NOTE THESE ARE MY IDs FROM ABOVE!):
pci_stub ids=1002:9552,1002:aa38

update initramfs
sudo update-initramfs -u

At the next boot I could shutdown and reboot normally.
To confirm, I commented the pci_stub line and update-initramfs again, and the shutdown/reboot problem returned until I put it back.

I hope this is of assistance to someone.
Unfortunately I'm not expert enough to figure out why it's fine in Sana but not in Rolling.

rhertzog

rhertzog

2016-03-31 14:35

administrator   ~0005055

There's nothing really actionable for us here. Closing the ticket.

Issue History

Date Modified Username Field Change
2016-02-27 15:55 necony286 New Issue
2016-02-28 10:14 necony286 Note Added: 0004781
2016-02-28 10:44 necony286 File Added: Screenshot from 2016-02-28 05-42-05.png
2016-03-29 05:43 steev Note Added: 0005037
2016-03-29 07:34 necony286 Note Added: 0005043
2016-03-29 07:35 necony286 Note Added: 0005044
2016-03-29 21:48 djarv Note Added: 0005049
2016-03-31 14:35 rhertzog Note Added: 0005055
2016-03-31 14:35 rhertzog Status new => closed
2016-03-31 14:35 rhertzog Assigned To => rhertzog
2016-03-31 14:35 rhertzog Resolution open => no change required
2025-07-14 09:36 g0tmi1k Priority high => normal