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IDProjectCategoryView StatusLast Update
0004549Kali Linux[All Projects] General Bugpublic2018-10-30 11:24
Reportermatrix8967Assigned To 
Status closedResolutionsuspended 
Product Version2018.1 
Target VersionFixed in Version 
Summary0004549: Kali Linux Graphical Installer doesn't work on AMD Ryzen 2500U Mobile
DescriptionKali Linux Graphical Installer fails to display graphics during the installation on Hp Envy x360 (Model 15M-BQ121DX) with AMD 2500U APU. This is likely due to AMD Firmware Support arriving in the 4.15 Linux Kernel, and lacking the AMD Firmware.

Firmware for these chips can be found in the standard Linux-firmware repo:

The installer works in EFI Mode, however, there are many issues in the OS after installing with EFI. (graphical glitches, crashes, etc.)
Steps To ReproduceBoot into a live session on an Ryzen 2500U chip. Select Graphical Install.
Additional InformationThis will likely be resolved over time as the base kernel/firmware expands??? I'm happy to try fixes/betas.

Attaching picture of exact graphical issue. The system is responsive, as I can make the static change as I move the mouse/select different options. I just can't see them.

The issue persists even when hooked up to an external display.


has duplicate 0004548 closedrhertzog Kali Linux Graphical Installer doesn't work on AMD Ryzen 2500U Mobile 



2018-02-20 19:53


KaliBug.jpeg (407,987 bytes)


2018-09-12 07:35

administrator   ~0009694

If you install via the cli method, does it then boot up okay?


2018-09-13 03:06

reporter   ~0009707

Hey G0tmi1k,

The issue also occurs in cli mode as well.

I found that if I modify the boot parameter "vga=" to something invalid, I will be asked to provide a valid video mode. I can then specify the value "3D4" and it will continue to the installer in the selected resolution. However, if I specify a valid video mode parameter, the issue will still occur.

Once Kali is installed, the AMD 2500u Raven Ridge firmware is missing from /usr/lib/firmware/amd.

When I clone the official linux firmware git repo and place it in the /usr/lib/firmware/ directory, and update-initramfs -uk I am able to boot into Kali with full graphics acceleration.

On this specific model of HP Laptop, my wireless driver's are also missing, so I have to install with a hardline, then update, install kernel headers, and compile the wireless drivers.

IMG_20180912_2008572.jpg (755,272 bytes)


2018-10-30 11:24

administrator   ~0009869

Due to the age of the OS (Kali Moto [v1], Kali Safi [v2], Kali Rolling 2016.x/2017.x/2018.1), these legacy versions are no longer supported.
We will be closing this ticket due to inactivity.

Please could you see if you are able to replicate this issue with the latest version of Kali Linux -

If you are still facing the same problem, feel free to re-open the ticket. If you choose to do this, could you provide more information to the issue you are facing, and also give information about your setup?
For more information, please read:

Issue History

Date Modified Username Field Change
2018-02-20 19:53 matrix8967 New Issue
2018-02-20 19:53 matrix8967 File Added: KaliBug.jpeg
2018-02-21 08:07 rhertzog Relationship added has duplicate 0004548
2018-05-08 08:03 g0tmi1k Category Kali Package Improvement => General Bug
2018-09-12 07:35 g0tmi1k Note Added: 0009694
2018-09-13 03:06 matrix8967 File Added: IMG_20180912_2008572.jpg
2018-09-13 03:06 matrix8967 Note Added: 0009707
2018-10-30 11:24 g0tmi1k Status new => closed
2018-10-30 11:24 g0tmi1k Resolution open => suspended
2018-10-30 11:24 g0tmi1k Note Added: 0009869