Due to the age of the OS (Kali Moto [v1], Kali Safi [v2], Kali Rolling <= 2019.1), these legacy versions are no longer supported.
We will be closing this ticket due to inactivity.

Please could you see if you are able to replicate this issue with the latest version of Kali Linux - https://www.kali.org/downloads/)?

If you are still facing the same problem, feel free to re-open the ticket. If you choose to do this, could you provide more information to the issue you are facing, and also give information about your setup?
For more information, please read: https://kali.training/topic/filing-a-good-bug-report/