View Issue Details

IDProjectCategoryView StatusLast Update
0005843Kali LinuxGeneral Bugpublic2019-12-12 08:51
Reportertkc Assigned Torhertzog  
PriorityurgentSeveritymajorReproducibilityrandom
Status closedResolutionnot fixable 
Product Version2019.4 
Summary0005843: freshly installed Kali 2019.4 seems to freeze abruptly with mouse still moving
Description

Just installed kali 2019.4 and it seems to randomly freeze. I am still able to move the mouse around but clicks or keyboard presses don't respond. It has happened 3 times so far since my installation 2hours ago. I dont know if its caused by the web browser because it happened when i was using it. and nothing on the screen is clickable and no keypress works. I've added my computer information as additional information

Additional Information

------SYSTEM INFORMATION-----
MEDION ERAZER
Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), 0000002:0000002.0GHz
Available OS Memory: 8102MB RAM (plus an added swap of 5GB)
Graphics card: NVIDIA GeForce GTX 1050
Display Memory: 8071 MB
Dedicated Memory: 4021 MB

Activities

rhertzog

rhertzog

2019-11-29 14:26

administrator   ~0011484

I'm afraid that we won't be able to do anything with such a report. Do you see errors in dmesg and/or journalctl?

Does it freeze definitely or only for a few seconds?

Throwback

Throwback

2019-11-29 20:36

reporter   ~0011491

Hey, i have the same issue, I freshly installed kali on my new laptop and it just randomly freezes, your still abel to move the mouse but you cant click anything and no keyboard input works.
I shows no ERRORs or crashes but its stays frozen until your restart.

Pls fix

rhertzog

rhertzog

2019-12-12 08:51

administrator   ~0011667

I'm sorry but that kind of problem is usually hardware and kernel related, and we don't have the manpower to help you and try to figure out the root cause. Please try to install an older version and keep an older kernel, or try to upgrade to a newer kernel.

Issue History

Date Modified Username Field Change
2019-11-29 11:13 tkc New Issue
2019-11-29 14:26 rhertzog Assigned To => rhertzog
2019-11-29 14:26 rhertzog Status new => feedback
2019-11-29 14:26 rhertzog Note Added: 0011484
2019-11-29 20:36 Throwback Note Added: 0011491
2019-12-12 08:51 rhertzog Status feedback => closed
2019-12-12 08:51 rhertzog Resolution open => not fixable
2019-12-12 08:51 rhertzog Note Added: 0011667